We purchased your Cybex brand Aton5 model bassinet, car seat, and Mios brand stroller from your Opera Ataşehir branch, which your sales representative couldn't praise enough in terms of service and usability. Since we were told to bring the box to Opera Ataşehir/Suadiye and have it assembled during the transition from the baby carrier to the stroller, we came to your Suadiye branch with the box last month, but there was no belt buckle in the box, which was delivered to us by your Ataşehir branch and was never opened by us. We have been filing a request for about 2 months to resolve our grievance regarding this issue. We have been trying to reach you, but we are persistently asked to purchase the part for ₺1,500 regarding this issue, which is not our fault. In short, we are being asked to pay again due to the delivery of missing parts for a product that we have already paid for, and unfortunately, this is called robbery.
I'm reaching out to express my dissatisfaction with Opera Baby Store, a baby store located in Istanbul, Turkey. I bought a Cybex Aton5 infant car seat and Mios stroller from their Ataşehir branch last month. The salespeople at the Ataşehir branch spoke highly of the Cybex Aton5 and Mios and informed...
On July 20, 2025, I purchased a Cybex Mios stroller from Opera Istanbul Piazza store. The stroller was shipped in separate parts, and while the shipping process was already frustrating, the real issue was a manufacturing defect in the seat unit’s main frame. While assembling it, I noticed that the b...
On September 12, 2024, I purchased several Cybex products from your Ankara Çukurambar store: Cybex Cloud T i-Size infant car seat Cybex Eesy S Twist2 stroller Cybex Sirona T Plus car seat Since my baby was born at the end of February, we initially used the Cloud T i-Size. As it has now become to...
In August of last year, I purchased a Cybex Talos S Lux stroller from your Ataşehir store for ₺40,000. At that time, I didn’t urgently need the stroller, but I was advised to buy it immediately because a price increase was expected and, in general, prices across the country were rising. However, sh...
Hello, I’ve been using the Cybex Libelle cabin-sized stroller that I purchased from Hepsiburada on November 14, 2022, for about a year now, and I am currently experiencing an issue with the rear right wheel. I kindly request that you contact me to help resolve this problem. Response from Opera İsta...
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