We purchased the Cybex Anoris T i-Size car seat from Opera Istanbul, expecting to use it when our child reached 9 kg, as stated on their website. However, the seat was far too large, and upon checking the manual, we realized the child must be 15 months old to use it. After reviewing Cybex’s German site and other international pages, we confirmed that the correct requirement is 15 months, not 9 kg. We reached out to Opera Istanbul, and while Mr. S**** was very helpful, the solution offered by the company was unacceptable. They suggested we return the seat at last year’s purchase price, but only if we buy another model from their store, essentially offering us half of what we paid. We had budgeted for this product before our baby was born and feel misled by the incorrect information. I urge anyone purchasing Cybex products to verify the details on Cybex’s official site to avoid similar issues.
We purchased the Cybex Anoris T i-Size car seat from Opera Istanbul, expecting to use it when our child reached 9 kg, as stated on their website. However, the seat was far too large, and upon checking the manual, we realized the child must be 15 months old to use it. After reviewing Cybex’s German s...
I'm reaching out to express my dissatisfaction with Opera Baby Store, a baby store located in Istanbul, Turkey. I bought a Cybex Aton5 infant car seat and Mios stroller from their Ataşehir branch last month. The salespeople at the Ataşehir branch spoke highly of the Cybex Aton5 and Mios and informed...
I purchased two Cybex Pallas G i-Size car seats, one in 2021 and another in 2023, relying on the brand's strong reputation and high ADAC safety ratings. However, within just 1-3 years, both car seats developed issues, with the side and front barriers beginning to separate. These are supposed to be p...
On September 12, 2024, I purchased several Cybex products from your Ankara Çukurambar store: Cybex Cloud T i-Size infant car seat Cybex Eesy S Twist2 stroller Cybex Sirona T Plus car seat Since my baby was born at the end of February, we initially used the Cloud T i-Size. As it has now become to...
On July 20, 2025, I purchased a Cybex Mios stroller from Opera Istanbul Piazza store. The stroller was shipped in separate parts, and while the shipping process was already frustrating, the real issue was a manufacturing defect in the seat unit’s main frame. While assembling it, I noticed that the b...
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