I'm reaching out to express my dissatisfaction with Opera Baby Store, a baby store located in Istanbul, Turkey. I bought a Cybex Aton5 infant car seat and Mios stroller from their Ataşehir branch last month.
The salespeople at the Ataşehir branch spoke highly of the Cybex Aton5 and Mios and informed me that I should bring the box to the Opera Suadiye branch for the car seat to be installed in the stroller.
When I went to the Suadiye branch with the box, I found out that the belt buckle was missing. I reached out to Opera right away to let them know about the missing part, but they haven't been very helpful.
I've been dealing with this problem for two months, but Opera has not sent me the missing part or refunded my money. They're making me pay ₺1,500 for the missing part, even though it was their fault it was missing.
I'm really let down by Opera's customer service. I've been a loyal customer for many years, but this experience has made me reconsider shopping there in the future.
We purchased your Cybex brand Aton5 model bassinet, car seat, and Mios brand stroller from your Opera Ataşehir branch, which your sales representative couldn't praise enough in terms of service and usability. Since we were told to bring the box to Opera Ataşehir/Suadiye and have it assembled during ...
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We purchased the Cybex Anoris T i-Size car seat from Opera Istanbul, expecting to use it when our child reached 9 kg, as stated on their website. However, the seat was far too large, and upon checking the manual, we realized the child must be 15 months old to use it. After reviewing Cybex’s German s...
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