I am submitting this complaint because the warranty service for my vehicle, which is still covered by the manufacturer's.../distributor's warranty, was unlawfully refused, resulting in defective after-sales service. I am the owner of a Citroën C5 Aircross, license plate 34 M** 901, VIN VR7ACYHZXRL0569
"Ordu Ateş dealership called me, scheduled a service appointment, and took care of the necessary procedures; a huge burden was lifted off my shoulders. Even though it was delayed, let's say it ended well."
I purchased my brand-new 2025 model Citroën e-C3 on December 31, 2025. After using the vehicle without any issues for ap...proximately two months, it suddenly malfunctioned while I was driving on February 17, 2025, leaving me stranded in the middle of the road. My vehicle was towed to the authorized C
On 12.02.2026 at 11:40, I went to Citroën Otokoç Gebze service with my newly purchased Citroën C-Elysée due to a fault t...hat is still continuing. At the service desk, I asked whether this fault would be covered under warranty, but I was told that they did not know whether it would be covered or not a
We purchased a Citroën Ami from Citroën Çorlu. In October 2025, the vehicle stopped charging, so we sent it to the Çorlu... service center. They cleaned the fan area using compressed air and returned the vehicle to us three days later. On December 28, 2025, we experienced the same charging issue again
My Citroën C4X has been waiting at the Erdemir authorized service center in Esenyurt, Istanbul, since November 2023 due ...to a parts supply issue. I have been told that the part has been ordered and that there is nothing else that can be done except to wait. However, as this process continues to drag
On July 17th, I took my Citroen EC3 to the dealership due to an accident, and it has been waiting at the Citroen Gülan A...uthorized Service Center (license plate: 34ctk013) ever since. Three months later, my car still hasn't been returned, and I've been told I'll have to wait at least another 45 days.
About a month ago, I received a message from Citroen regarding my Citroen C4 disabled vehicle, informing me that I shoul...d immediately stop using it. The reason given was a life-threatening defect in the driver’s airbag. This has caused great concern, as such a serious flaw in one of the most basic s
We had a traffic accident with our Citroen Ami on April 17, 2025. The right front fender, right front door, and right si...de skirt cladding were damaged. On April 21, 2025, we towed the vehicle to Gülan Otomotiv, an authorized Citroen service center in Sancaktepe, Istanbul, and a damage file was opene
We took our Citroën C3 to the authorized service center Nev in Tarabya, Ist...anbul, Turkey on June 24, 2025, to repair bodywork damage. The required par
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and... was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa
"The process is still ongoing and there has been no response, positive or negative. When you comment under posts on Citroen's social media accounts (#Instagram #Citroen #Turkey), they immediately delete it, and if you insist, they send an automatic message, but this message is never solution-oriented. There is no trace of the attention and care shown when purchasing the vehicle. They do not respond in any way."
I purchased my Citroën C3 Aircross 1.2 PureTech vehicle as brand new on 12....05.2023. Despite being only 2 years old and having just 45,000 km on it, a
I have been left in a difficult situation due to Citroen’s failure to supply spare parts. On May 4, 2025, my Citroen C3 ...was hit in the Kozyatağı Metro Market parking lot. Although the other party was found 100% at fault, I have been waiting for spare parts for two months. There is no clear informati
In July 2024, trusting the Citroën brand at the Arkas İzmir dealership and being pleased with the vehicle, I purchased a... brand-new Citroën ë-C4. On April 27, 2025, while driving, it suddenly lost power and would not exceed 15 km/h (battery at 63 %). After stopping and restarting, it managed about 50
Hello. I am a Citroen C4X user. On the 3rd day of Eid al-Adha, I opened my sunroof and the vehicle jammed the sunroof cu...rtain while pulling it back. While the sunroof was closing, on top of that, a wick from the sunroof fell on me. And the curtain came back with difficulty. After the holiday, I expl
My 2020 model Citroen Berlingo, which is still under warranty, has had its fifth AdBlue malfunction. I took it to Bursa ...Neskar on May 22, 2025. They said it would take two weeks. Today, on June 27, 2025, it has been over a month since the part was ordered, and they have not provided me with a replac
We bought our Citroen C5 Aircross vehicle from Ankara Ata in April 2024. We already had a 2020 model, we were happy with... it; we accepted the loss with the exchange and bought our brand new vehicle from the Ata dealer. Our vehicle has covered 20,000 km; here are the experiences we had with this brand
My Citroen EC4X was involved in an accident on 05.05.2025 and was towed to the service center the same day. As of today,... 26.06.2025, there has been no progress on my vehicle. I have received no information about when the repair will begin, when the parts will arrive, or when the vehicle will be read
Hello, I took my vehicle with VR***YHZSPL***418 Şaşe number (License plate 34 *** 364) to Istanbul General Oto service o...n May 6 for 45.000 maintenance. Apart from maintenance, I informed them about the problems of my vehicle. Your authorized service showed the necessary importance to solve the probl
I bought a brand new C3 Aircross in November 2022, thinking it was trouble-free. However, since the day I purchased it, ...my complaints have not decreased. I have over 70 complaints just about the radio, and the insulation is virtually nonexistent. I can clearly hear wind noise, road noise, and every
I am genuinely interested in the Citroën Ami and have reached out to multiple dealerships several times to get informati...on. However, I haven’t received any response. No one calls, no one replies—complete silence. If Citroën considers this vehicle so unimportant, then why is it even on sale? If you h
On February 12th, I took my car to the Citroën service center due to a deployed left front airbag and damage to the left... rear door. While the door was repaired within two weeks, the airbag part was not available, and I have been waiting ever since—now over three months. Although the part finally arr
Hello Dear Authorized Person, The vehicle we purchased with interest from Citroen was insured with the comprehensive in...surance policy offered and recommended by your company at the time of purchase. After a minor scrape, we returned to your business since we had insurance coverage. Even though we w
