In July 2024, trusting the Citroën brand at the Arkas İzmir dealership and being pleased with the vehicle, I purchased a brand-new Citroën ë-C4. On April 27, 2025, while driving, it suddenly lost power and would not exceed 15 km/h (battery at 63 %). After stopping and restarting, it managed about 500 m before losing power again, and I barely managed to pull it to a safe spot. It was towed to the Citroën Arkas İzmir service center, and I was told two days later that the repair was complete—yet it broke down again within 5 km. Since then, my car has remained at the service center; despite replacing the engine and numerous parts, there has been no solution for 67 days. The service center gives no clear answers, and Stellantis Citroën’s central office only tells me they are “looking into it” and will get back to me, but no one ever does. I demand either a replacement vehicle or a full refund, yet I receive no response. Stellantis, Citroën, and Arkas Otomotiv are refusing to stand behind the defective product they sold and are leaving me, the customer, severely disadvantaged. I hereby request that my grievance be resolved promptly by providing a replacement vehicle or issuing a refund.
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...
On July 29, 2023, I initiated the process of purchasing a C4-X from Denizli C******** Citroën dealership, and we made a preliminary agreement. We were informed that the vehicle was on the ship and would be delivered within 15 days. However, when we visited the dealership after 15 days, we were told ...
I brought my Citroen car to the Izmir Arkas Karşıyaka service center. We bought the car brand new only 20 days ago. Even though they had the car at the shop for 15 days, they couldn't fix the problem. And to make matters worse, they charged a ridiculously high fee for their service. When we reached ...
I purchased a Citroen C4X from the Citroen Arkas Gaziemir dealership in İzmir on 01.07.2024. About three weeks after the purchase, the vehicle displayed two different warnings: “airbag or front seatbelt pretensioner fault” and “post-collision brake system fault.” I took the car to the authorized ser...
On December 23, 2024, I left my 2024 model Citroen C5 Aircross at Öztek Adana Citroen Authorized Service for a collision detection fault and a 15,000 km maintenance. However, the events during this process have severely damaged both my confidence in the safety of my vehicle and my trust in your bran...
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