My Citroën ëC4 Lost Power and Service Could Not Fix It for Months
In July 2024, trusting the Citroën brand at the Arkas İzmir dealership and being pleased with the vehicle, I purchased a brand-new Citroën ë-C4. On April 27, 2025, while driving, it suddenly lost power and would not exceed 15 km/h (battery at 63 %). After stopping and restarting, it managed about 500 m before losing power again, and I barely managed to pull it to a safe spot. It was towed to the Citroën Arkas İzmir service center, and I was told two days later that the repair was complete—yet it broke down again within 5 km. Since then, my car has remained at the service center; despite replacing the engine and numerous parts, there has been no solution for 67 days. The service center gives no clear answers, and Stellantis Citroën’s central office only tells me they are “looking into it” and will get back to me, but no one ever does. I demand either a replacement vehicle or a full refund, yet I receive no response. Stellantis, Citroën, and Arkas Otomotiv are refusing to stand behind the defective product they sold and are leaving me, the customer, severely disadvantaged. I hereby request that my grievance be resolved promptly by providing a replacement vehicle or issuing a refund.
