In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroad. When it finally did, it turned out to be the wrong cable. Another order was placed, and after several more months, the correct one arrived and was installed, but the problem persisted. This time, they said the electric motor needed to be replaced. Now we’re waiting again, possibly for months, and there is zero transparency—no one can say when the part will arrive. It could take 3 months or 3 years, no one knows. This is an official Citroën dealership in Turkey, not a corner store. It has been over a year, and I still don’t have a working vehicle. I’m demanding either a refund or a replacement, but there’s been no result. It looks like we’ll have to go to court to resolve this.
On July 29, 2023, I initiated the process of purchasing a C4-X from Denizli C******** Citroën dealership, and we made a preliminary agreement. We were informed that the vehicle was on the ship and would be delivered within 15 days. However, when we visited the dealership after 15 days, we were told ...
I purchased an electric vehicle, the Citroen E-C4x, from the Citroen Istanbul Oztek Kartal branch in February. Unfortunately, it broke down on the third day and spent a week in the service center for diagnosis. After diagnosis, they informed me that there were issues with the vehicle's brain and cha...
In July 2024, trusting the Citroën brand at the Arkas İzmir dealership and being pleased with the vehicle, I purchased a brand-new Citroën ë-C4. On April 27, 2025, while driving, it suddenly lost power and would not exceed 15 km/h (battery at 63 %). After stopping and restarting, it managed about 50...
I paid upfront to purchase a Citroen e-C4X, and the dealer assured me it would be delivered within 2 weeks, stating it was already at the port in Turkey. Despite the invoice being issued, they failed to deliver the car for 3 months. I continued paying installments for my vehicle loan. With new car p...
On April 26, 2024, I bought a brand new C3 Aircross from the Erdemir Citroen dealership in Beylikdüzü. As I drove away from the dealership, I observed that the seatbelt warning light continued to beep and flash. Despite several tries, I was unable to contact the dealership's service department. On A...
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