Citroën C4 X Warranty Issue – No Diagnosis Or Replacement Vehicle

I am the owner of a Citroën C4 X which I delivered to Arkas Citroën Gaziemir in İzmir, Türkiye, on 28 August 2026 under warranty. The vehicle suddenly developed a malfunction and became completely unusable. The authorized service has not yet identified the cause of the fault and my vehicle is still at the service awaiting diagnosis within the warranty scope. Since the car cannot be used and is my main means of transportation, I requested a replacement/loaner vehicle from the authorized service. I was informed that there were no replacement vehicles available and that I had to wait in line, without being given a clear time frame or alternative solution. This has left me without a vehicle and has caused serious disruption to my daily life and mobility. I am submitting this complaint to request the urgent intervention of Citroën and the relevant dealership. I expect an immediate replacement/loaner vehicle to be arranged, that the fault on my vehicle is diagnosed without further delay, and that the warranty repair is completed as quickly as possible. I also request that appropriate action be taken to compensate for the inconvenience and loss of mobility I have experienced during the period my vehicle remains unusable and at the service.