Major Engine Malfunction in Low-Mileage Citroën C3 Aircross
I purchased my Citroën C3 Aircross 1.2 PureTech vehicle as brand new on 12.05.2023. Despite being only 2 years old and having just 45,000 km on it, a crack was detected in the timing belt. All scheduled maintenance has been carried out completely and exclusively at authorized Citroën services. During the latest service on 27.06.2025, the authorized service identified the crack in the timing belt and informed me that it needs to be replaced immediately. Since then, I have repeatedly called and attempted to reach out for updates. Most recently, I was promised a definite callback yesterday — but still, no one has contacted me. I have clearly stated multiple times that this is an urgent issue, as I am planning a long-distance trip this weekend and cannot afford any vehicle failure. The situation has been officially documented with a service diagnostic report and related paperwork. My vehicle is still under warranty, and all maintenance was done by authorized Citroën services. It is unacceptable that such a critical component fails in a 2-year-old car with only 45,000 km, and the prolonged delay in resolving the issue is highly disappointing. This experience has severely undermined my trust in the Citroën brand. I am requesting that the timing belt be replaced under warranty and that my vehicle be made safe and fully operational as soon as possible. Otherwise, I will be forced to exercise all my legal rights, including submitting a formal complaint to the Consumer Arbitration Committee.
I have submitted my complaint both to Şikayetvar and the Consumer Arbitration Committee. However, despite calling Citroen customer service numerous times, I always get the response, 'Your case is open, they will call you.' Unfortunately, this follow-up never happens. This not only shakes my trust in the brand, but also shows that I am left alone in the face of a serious safety issue. If my problem is not resolved, I will continue to share the process on all other public platforms.
The process is still ongoing and there has been no response, positive or negative. When you comment under posts on Citroen's social media accounts (#Instagram #Citroen #Turkey), they immediately delete it, and if you insist, they send an automatic message, but this message is never solution-oriented. There is no trace of the attention and care shown when purchasing the vehicle. They do not respond in any way.
The timing belt was replaced under warranty. Although there was a minor misunderstanding at first, the issue was resolved. I would like to thank Ms. Tuğba from the Öztek Citroen Warranty Team for her solution-oriented approach and attention. I left my vehicle at the service center on 22.07.2025 and received it back without any issues on 24.07.2025. I also thank all the authorized service staff who expedited the process.
