On 12.02.2026 at 11:40, I went to Citroën Otokoç Gebze service with my newly purchased Citroën C-Elysée due to a fault that is still continuing. At the service desk, I asked whether this fault would be covered under warranty, but I was told that they did not know whether it would be covered or not and that they could only give me an appointment for one month later. I clearly stated that the existing fault might cause different problems or grow into a bigger issue over time, and that I was therefore worried about waiting so long. Despite this, the female staff member at the reception told me in a dismissive and hurtful manner that there was nothing they could do and that “the system works this way.” I also said that if the fault would not be covered under warranty, there would be no point in waiting and that I would consider having it repaired at a private service, so I needed clear information. With this complaint, I request that my appointment be brought forward to an earlier date and that I be given clear and definite information as to whether the current fault on my Citroën C-Elysée will be covered under warranty. I expect my issue to be handled without further delay and with a more respectful communication style.
I own a Citroën C4X that is still under factory warranty and on 21 January 2026 the vehicle gave a brain/ECU fault. I took my car to the Uşak Citroën authorized service Çağdaş Otomotiv and was informed that a spare part had to be ordered from abroad and that the delivery time would be around 60 days...
I purchased my brand-new Citroën ë-C4 in June 2025, and although the vehicle is only 8 months old, it was taken into service at the Tekirdağ–Çorlu Çetaş Citroën authorized service center with a damage record opened. Despite the fact that this is a vehicle under warranty and essential for daily use, ...
I have experienced the following issue with our 2022 C5 Aircross 1.5 BlueHDi Shine Bold EAT8 vehicle. On Saturday, November 9, 2024, I noticed cracks in various areas of the steering wheel, as shown in the photos. On the same day, I contacted the authorized service and spoke with Mr. A***** from the...
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...
My Citroën C4X has been waiting at the Erdemir authorized service center in Esenyurt, Istanbul, since November 2023 due to a parts supply issue. I have been told that the part has been ordered and that there is nothing else that can be done except to wait. However, as this process continues to drag ...
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