Citroen C Elysée Warranty Issue - Appointment Delay
On 12.02.2026 at 11:40, I went to Citroën Otokoç Gebze service with my newly purchased Citroën C-Elysée due to a fault that is still continuing. At the service desk, I asked whether this fault would be covered under warranty, but I was told that they did not know whether it would be covered or not and that they could only give me an appointment for one month later. I clearly stated that the existing fault might cause different problems or grow into a bigger issue over time, and that I was therefore worried about waiting so long. Despite this, the female staff member at the reception told me in a dismissive and hurtful manner that there was nothing they could do and that “the system works this way.” I also said that if the fault would not be covered under warranty, there would be no point in waiting and that I would consider having it repaired at a private service, so I needed clear information. With this complaint, I request that my appointment be brought forward to an earlier date and that I be given clear and definite information as to whether the current fault on my Citroën C-Elysée will be covered under warranty. I expect my issue to be handled without further delay and with a more respectful communication style.
