My Citroen EC4X was involved in an accident on 05.05.2025 and was towed to the service center the same day. As of today, 26.06.2025, there has been no progress on my vehicle. I have received no information about when the repair will begin, when the parts will arrive, or when the vehicle will be ready. I’ve been left in a very difficult situation and would at least like to request a replacement vehicle until mine is repaired. However, the dealership directs me to Citroen, and Citroen redirects me back to the dealership. There’s a constant lack of accountability. Please think twice—no, think five times—before buying a Citroen and plan accordingly. I’m also sharing a photo of the accident to show how minor the damage actually is.
I had an accident with my Citroen C4X on March 1, 2024. Since then, I've been waiting for replacement parts, and even after four months, they still haven't arrived. Initially, I was informed that the part had arrived but was incorrect and had to be reordered. Later, I was told the parts would be del...
On July 17th, I took my Citroen EC3 to the dealership due to an accident, and it has been waiting at the Citroen Gülan Authorized Service Center (license plate: 34ctk013) ever since. Three months later, my car still hasn't been returned, and I've been told I'll have to wait at least another 45 days....
I purchased my C5 Aircross in January 2023, and the VIN is VR7A45GFSNL052798. Unfortunately, I was involved in an accident on October 2, 2023, and my car has been waiting for repairs at a Citroen-authorized service center since then. They mentioned that some spare parts were supposed to arrive from ...
We had a traffic accident with our Citroen Ami on April 17, 2025. The right front fender, right front door, and right side skirt cladding were damaged. On April 21, 2025, we towed the vehicle to Gülan Otomotiv, an authorized Citroen service center in Sancaktepe, Istanbul, and a damage file was opene...
In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...
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