Hello. I am a Citroen C4X user. On the 3rd day of Eid al-Adha, I opened my sunroof and the vehicle jammed the sunroof curtain while pulling it back. While the sunroof was closing, on top of that, a wick from the sunroof fell on me. And the curtain came back with difficulty. After the holiday, I explained the situation of my vehicle that I took to the authorised dealer. First of all, the service employee who saw that they put the wick back in place, but the sunroof curtain was broken, showed the curtain part to the master. The master said that the problem was that the mechanism there was broken. He said that normally this situation would not happen with human hands and that this should be changed as a set. When the service looked at the warranty status, he told me that this was out of warranty and that the fractures could not be covered by the warranty by returning to me 8 days later. I also called Citroen Turkey customer service, they said they would deal with the issue. But in today's return, they stated that the final decision was user error. I don't understand what I did to break that part. They are trying to put the fault of the poor quality material they use on me. If my victimisation is not resolved, I would like to state that I will use my legal rights. If there is no positive return from this page, I inform the Citroen authorities in advance that I will apply directly to the legal ground.
On Wednesday, July 3rd, I took my 2022 Citroen C3 Aircross Shine (still under warranty) to Arkas Citroen in Gaziemir, Izmir, because the sunroof wasn't working. They said the sunroof motor needed replacement, which they did under warranty. However, the problem persisted. Then they claimed the motor ...
A disaster I bought a Citroen c4 vehicle on 31.08.2023. I had a minor accident on 09.09.2023. On 12.09.2023, I took my vehicle to Öztek Oto, which is the Citroen authorized service in Kartal. The service examined my vehicle, checked the parts and stated that all parts were in Izmir within 15 days. T...
Hello, I'm sharing my frustrating experience with my Citroen vehicle that underwent repairs costing ₺70,000 eight months ago. Unfortunately, the same problem has recurred, and the authorized service, Çetaş, initially acknowledged the identical issue. However, when I mentioned the repair should be un...
Citroen's handling of a faulty airbag replacement issue for my 2014 C3 model vehicle is just speaks for itself, and their understanding of customer relations!! I received a notification on my phone indicating that my airbags needed to be replaced due to a manufacturing defect and that the replacem...
I bought a c4x model vehicle from the Citroen Ercan dealer in Elazığ province in 2024. The vehicle is currently 6500 km. While there was no external factor such as an accident, impact, friction, force, forcing, hitting, etc. in the vehicle, hairline cracks formed internally in the rear two taillight...
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