Citroen part shortage

We had a traffic accident with our Citroen Ami on April 17, 2025. The right front fender, right front door, and right si...de skirt cladding were damaged. On April 21, 2025, we towed the vehicle to Gülan Otomotiv, an authorized Citroen service center in Sancaktepe, Istanbul, and a damage file was opene...

We took our Citroën C3 to the authorized service center Nev in Tarabya, Ist...anbul, Turkey on June 24, 2025, to repair bodywork damage. The required par...

In June 2024, we purchased a brand-new Citroën C4X E from the dealership. Just four months later, the car broke down and... was taken in for repairs. However, the issue couldn’t be identified. They first attempted to replace the wiring harness, and we waited for months for the part to arrive from abroa...

I have been left in a difficult situation due to Citroen’s failure to supply spare parts. On May 4, 2025, my Citroen C3 ...was hit in the Kozyatağı Metro Market parking lot. Although the other party was found 100% at fault, I have been waiting for spare parts for two months. There is no clear informati...

My 2020 model Citroen Berlingo, which is still under warranty, has had its fifth AdBlue malfunction. I took it to Bursa ...Neskar on May 22, 2025. They said it would take two weeks. Today, on June 27, 2025, it has been over a month since the part was ordered, and they have not provided me with a replac...

We bought our Citroen C5 Aircross vehicle from Ankara Ata in April 2024. We already had a 2020 model, we were happy with... it; we accepted the loss with the exchange and bought our brand new vehicle from the Ata dealer. Our vehicle has covered 20,000 km; here are the experiences we had with this brand...

My Citroen EC4X was involved in an accident on 05.05.2025 and was towed to the service center the same day. As of today,... 26.06.2025, there has been no progress on my vehicle. I have received no information about when the repair will begin, when the parts will arrive, or when the vehicle will be read...

Hello, I took my vehicle with VR***YHZSPL***418 Şaşe number (License plate 34 *** 364) to Istanbul General Oto service o...n May 6 for 45.000 maintenance. Apart from maintenance, I informed them about the problems of my vehicle. Your authorized service showed the necessary importance to solve the probl...

On February 12th, I took my car to the Citroën service center due to a deployed left front airbag and damage to the left... rear door. While the door was repaired within two weeks, the airbag part was not available, and I have been waiting ever since—now over three months. Although the part finally arr...

Hello Dear Authorized Person, The vehicle we purchased with interest from Citroen was insured with the comprehensive in...surance policy offered and recommended by your company at the time of purchase. After a minor scrape, we returned to your business since we had insurance coverage. Even though we w...

Hello; After the traffic accident with material damage that I had on 28.01.2025, I delivered my Citroen Berlingo vehicle... to Yalova Soysal Citroen service. I received information that the vehicle would be processed on 02.02.2025, the completion process of the service and expertise has not been comple...

On October 8, 2024, I purchased a brand new Spacetourer from the Can Otomotiv/Ümraniye Citroen dealership. Upon receivin...g the vehicle, I quickly realized that the "blind spot warning system," which was listed as one of the features, was missing. I immediately informed the sales representative on the...

I have a Citroen Berlingo Van, and I took it to the service center because the engine failed. I ordered the parts, and a...t first, I was told it would take around a month for them to get here. It's been a month and a half now, and the parts are still missing. My car is falling apart, but it feels like...

I am very dissatisfied with the service at Antalya Haşim Balaban. My car has been parked since May 25, 2024, patiently a...waiting parts from France. However, it's been almost three months now, and unfortunately, there hasn't been any progress made. It's frustrating that even after all this time, I'm s...

 Citroen's handling of a faulty airbag replacement issue for my 2014 C3 model vehicle is just speaks for itself, and the...ir understanding of customer relations!!  I received a notification on my phone indicating that my airbags needed to be replaced due to a manufacturing defect and that the replacem...

On March 4, 2024, I experienced a mishap with my Citroen Ami. The next day, I took the vehicle to Kartal Öztek Citroen f...or repairs. It took a whole month to complete the insurance process, but finally, in early April, Aksigorta gave the green light for the repair and ordered the required parts, desp...

I had an accident with my Citroen C4X on March 1, 2024. Since then, I've been waiting for replacement parts, and even af...ter four months, they still haven't arrived. Initially, I was informed that the part had arrived but was incorrect and had to be reordered. Later, I was told the parts would be del...

I was in a car accident and my car was sent to the car repair company. It been 5 months they still haven't received part...s from Citroen. I've been struggling to get home because 8 don't have a car. I sent an email to them but the email its not working 😕. I filled in a form online but no response at ...

My Citroen Berlingo was diagnosed with a steering box problem during an authorized service check, and I was told it will... be fixed under warranty. However, I was informed that the part is not accessible in Turkey and would have to be ordered from outside. It's been 1.5 months and the part is still no...

I purchased my C5 Aircross in January 2023, and the VIN is VR7A45GFSNL052798. Unfortunately, I was involved in an accide...nt on October 2, 2023, and my car has been waiting for repairs at a Citroen-authorized service center since then. They mentioned that some spare parts were supposed to arrive from ...

I purchased a Jumpy Spacetourer model vehicle from Kocaeli Çetaş. The dealer mentioned that the floor mats would be deli...vered later. Over the course of 7 months, I inquired about the mats periodically. When they finally confirmed they would provide the mats, we were told that only front mats are inc...