Citroen's handling of a faulty airbag replacement issue for my 2014 C3 model vehicle is just speaks for itself, and their understanding of customer relations!! I received a notification on my phone indicating that my airbags needed to be replaced due to a manufacturing defect and that the replacement would be free of charge. As a resident of Kartal, I contacted the Kartal Citroen service center and was scheduled for an appointment approximately 10 days later. However, this appointment was then postponed by a few days.received a call today informing me that the necessary parts for my vehicle had been ordered incorrectly and were now unavailable. As a result, my appointment was canceled entirely. I was planning a family trip to my village during the summer school holidays. now we're unable to travel as scheduled. This is not the first time ,in the past, I have had to repeatedly visit various service centers, including the general service center, to no avail. repeated failures are boring me now. I want an immediate resolution to the current airbag replacement issue.
A disaster I bought a Citroen c4 vehicle on 31.08.2023. I had a minor accident on 09.09.2023. On 12.09.2023, I took my vehicle to Öztek Oto, which is the Citroen authorized service in Kartal. The service examined my vehicle, checked the parts and stated that all parts were in Izmir within 15 days. T...
The service network is a disaster, completely unworthy of the Citroen brand. I have nothing more to say. I took my vehicle to Kartal Öztek Service 10 days ago because the engine light came on. They said the issue was with the particulate filter. Since they didn’t do anything on Saturday, they caused...
About a month ago, I received a message from Citroen regarding my Citroen C4 disabled vehicle, informing me that I should immediately stop using it. The reason given was a life-threatening defect in the driver’s airbag. This has caused great concern, as such a serious flaw in one of the most basic s...
I had an accident with my Citroen C4X on March 1, 2024. Since then, I've been waiting for replacement parts, and even after four months, they still haven't arrived. Initially, I was informed that the part had arrived but was incorrect and had to be reordered. Later, I was told the parts would be del...
On April 26, 2024, I bought a brand new C3 Aircross from the Erdemir Citroen dealership in Beylikdüzü. As I drove away from the dealership, I observed that the seatbelt warning light continued to beep and flash. Despite several tries, I was unable to contact the dealership's service department. On A...
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