CeraVe customer service keeps giving generic responses. How can I reach someone who can offer real assistance?

If CeraVe's customer service is giving you generic answers, here are some things you can do to get real help:

1. Be persistent and clear: When you call customer service, give them full details about your problem, such as your order number, the fact that you haven't heard anything new, and how long you've been waiting.

2. Use more than one way to contact them. If emailing them doesn't get you any useful answers, try calling their customer service number, using live chat on their website, or even their social media pages like X or Facebook.

3. Request a case number: Ask for a specific case or reference number that can be kept track of. This may encourage the customer service team to give you more detailed answers that you can use.

4. Write down everything: Keep a copy of all messages, like emails and chat logs. In your contact, let them know that you've done this. This shows that you're serious about fixing the problem and may get things done faster.

Remember, you're not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.