I ordered a Cerave cleanser, but when the package arrived, the box was completely empty. The delivery courier also confirmed this, so I immediately returned the empty box with a formal report in the presence of the courier. The box was returned to the seller, but I still haven't received my refund.
I reached out to live support, and they contacted the seller, who claims they shipped the product, but I never received it. I’m now left without the product or my money. This situation is causing me significant frustration, and I demand an immediate resolution. I want my refund processed as soon as possible since I never even saw the product!
We ordered Cerave products on September 23, 2024, and received them 6 days later. However, the items arrived without boxes, wrapped only in plastic. One pump was broken, and another had a slight crack, but the main issue is that we ordered the Cerave Hydrating Cleanser (473 ml) but received the Cera...
I ordered a product from Aliexpress, but it never arrived. Despite this, the system shows the item as delivered, which is completely false. I can’t track the package, and I have no idea which shipping company is handling it or where it might be. Reaching customer service has been nearly impossible, ...
On September 5, 2025, I placed an order for a Cerave serum through Dermohanem’s official website. I even received an email stating that my order was “ready for shipment,” but despite waiting for a long time, the product never arrived. No tracking information was ever provided either. I was not give...
I purchased a concealer product from Clinique’s official website. However, the box arrived completely empty. When I contacted Clinique about the issue, their staff simply responded by saying they had a packaging video proving the item was included. But when I asked to see this video, they told me th...
I placed an order on Shein's online store, but the delivery never arrived. According to the tracking information, the package was supposedly delivered, but no one contacted me, and I never received a call or a delivery attempt. Now, when I check the status on Shein’s website, it says “Products Aband...
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