I ordered CeraVe products online a week ago, but I haven’t received any shipping updates, what should I do?

If you haven't heard anything about the shipping of your CeraVe order after a week, do the following:

1. Check your email. Look for emails that told you about your sale or shipment that may have ended up in your spam or junk folder.

2. Log in to your account: If you bought something online or from CeraVe's website, log in to your account to see where your order is at. A lot of stores let you see real-time tracking information on their websites.

3. Talk to customer service. You can email, chat, or call the store's customer service at 888-768-2915. Give them your order number and some information about yourself, and ask them how your shipment is going.

4. Look at the mailing method and any possible delays: Make sure you know how long shipping will take because some ways may take longer, especially during holidays or busy times. Also, check the website to see if there are any notices about delays.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.