CeraVe Cleanser Packaging Differences Raised Authenticity Concerns

I purchased CeraVe Foaming Facial Cleanser approximately three days ago from a vendor named Reçete. Because the product's packaging appeared different from what I had seen before, I suspected its authenticity. Furthermore, when I used the product, I experienced a burning sensation on my skin and noted that it foamed significantly more than expected, which heightened my suspicions.

I initially called Reçete, where I purchased the item, and was told that I needed to contact CeraVe directly. I then called CeraVe customer service. I explained to the representative on the phone that the packaging was different and that even though the product appeared registered when looked up, I still suspected it might not be authentic. However, I was told that I could not get clear information on this topic from anywhere and that they could not enlighten me regarding its authenticity. This unhelpful approach and lack of attention severely undermined my trust in the brand's manufacturer and customer relations in Türkiye.

To prevent the CeraVe brand name from being tarnished in this manner, I demand that customers be provided with clear and transparent information regarding product authenticity, that packaging variations be officially explained, and that I receive an explanatory and satisfactory follow-up regarding the dissatisfaction I experienced.