We ordered Cerave products on September 23, 2024, and received them 6 days later. However, the items arrived without boxes, wrapped only in plastic. One pump was broken, and another had a slight crack, but the main issue is that we ordered the Cerave Hydrating Cleanser (473 ml) but received the Cerave Foaming Cleanser (473 ml) instead. My daughter didn’t want these products, so we requested an exchange or refund on October 30, 2024. Since then, there has been no response—phone lines are down, and WhatsApp and the return request have gone unanswered. We demand either a product exchange or a full refund.
I ordered a Cerave cleanser, but when the package arrived, the box was completely empty. The delivery courier also confirmed this, so I immediately returned the empty box with a formal report in the presence of the courier. The box was returned to the seller, but I still haven't received my refund. ...
I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...
On September 5, 2025, I placed an order for a Cerave serum through Dermohanem’s official website. I even received an email stating that my order was “ready for shipment,” but despite waiting for a long time, the product never arrived. No tracking information was ever provided either. I was not give...
On October 20, 2024, I ordered an anti-acne serum from Kiehl’s, advertised as part of a routine set worth ₺1000. This four-piece set, including the serum, was listed for ₺1400. The set was not marked as a limited-stock offer, and I purchased it as a complete package. The package arrived on October ...
I purchased the Cerave Foaming Cleanser from a pharmacy, but it caused severe breakouts, including both cystic acne and comedones. Additionally, my cheeks started burning after using the product. Despite all the praise for Cerave products, I’ve had a disappointing and painful experience with this cl...
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