I've been using my cherished Casio AW-80D-1AVDF watch for years. Due to wear and tear, the watch case has become deformed and discolored. I'm willing to pay for a replacement case, but I've exhausted all options trying to find one. I've contacted every watch seller and authorized service center I could find, but no one has this case available. Oddly, brand new versions of this watch are still being sold everywhere. I don't understand how there can be a spare parts problem for a watch that's been on the market for years. When I reached out to technical support via WhatsApp, they were unhelpful and quickly ended the conversation. If I can't find spare parts through Casio Turkey, where am I supposed to look? Please pay as much attention to after-sales support and spare parts availability as you do to making sales. This is unbecoming of such a renowned brand. I'm requesting that Casio Turkey address this issue and help me obtain the case for the model I've specified above. I've experienced the same problem as the previous complainant, but even longer ago, and the issue persists. Those who promise all kinds of support when selling the watch disappear after the sale. Companies that are global giants in sales don't realize how small they become in after-sales service.
I have been using my Casio AW-80D-1AVDF model souvenir watch for years. Due to wear and tear against use and time, there were deformations and discoloration on the outer part of the watch case. I would like to buy and replace the case of the watch that I love to use, but I could not find the case of...
In August of last year, I made a purchase of a watch. Initially, it functioned flawlessly, but after a couple of weeks, the back of the watch started to show signs of discoloration. Upon reaching out to the seller, they provided me with reassurance regarding the durability of the product and express...
I purchased my Casio Illuminator Telememo 30 watch about six years ago in Istanbul. At the time of purchase, it was specifically stated that the product came with a “lifetime warranty,” which was the main reason I chose it. I never had any issues with the strap; however, the body of the watch, which...
I noticed that the back cover of my Alcatel (TCL) MT40SX watch broke due to the battery swelling while charging. When I sent it to the authorized KVK service center, they demanded a whopping ₺3400, nearly the watch's selling price, as the service fee. Upon inquiring about spare parts like the batter...
In February 2021, I purchased a rose-colored Guess watch, and within a month, the coating started peeling off. After five months, I sent it to the technical service. Just a week after its return, the coating peeled off again. Frustrated, I sent it back for the second time, facing the same issue. I c...
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