I noticed that the back cover of my Alcatel (TCL) MT40SX watch broke due to the battery swelling while charging. When I sent it to the authorized KVK service center, they demanded a whopping ₺3400, nearly the watch's selling price, as the service fee. Upon inquiring about spare parts like the battery and back cover, I was informed that these parts are unavailable, and the entire watch needs replacement.
For a watch still under warranty, the lack of simple spare parts like the battery and cover is an unacceptable situation. I can't hide my astonishment at Alcatel's inability to fulfill the legal obligation of providing spare parts. I want to make it clear that I will utilize all my consumer rights against Alcatel, a company that fails to fulfill the essential duty of supplying spare parts.
I set out on a determined quest to give my nephew a TCL MT42X kids smartwatch, believing it to be tough and water-resistant, ideal for an active child. I thought I had made an informed decision after scouring advice from stores such as Vatan Bilgisayar and Media Markt. However, disaster struck when ...
The power button on my child's Alcatel MT40X Movetime Family Watch 4G broke, so we couldn’t turn it on. Without our knowledge, the watch started sending countless SOS calls to the listed contacts, sending five SOS calls per second to a single number. Thousands of SOS calls and SMS messages were sent...
I had to send my Alcatel 1T10 tablet to KVK's authorized service center because the screen was totally wrecked. they wanted 1,489.52 TL just to replace the screen! , I mean, looking at this price one may say you can grab a new tablet of the same model for only 1,250 TL right now. I don't even know ...
I purchased the TCL MT42X smartwatch from Inegol Media Markt, thinking it was a quality product. After inserting a Türk Telekom SIM card, the watch displayed a "No SIM card" error just one week later. Assuming the issue was with the SIM card, I got a new one, but the problem persisted. TCL's custome...
I purchased an Alcatel Mt40x Move Time smart kid's watch about a month and a half ago. It was supposed to be used when my child's school reopened, but it broke down before we could even use it. The battery died, the phone shut down, and it won't turn back on. Furthermore, when I plugged it in to cha...
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