Casio Illuminator Telememo 30 Watch Body Faded Despite Lifetime Warranty
I purchased my Casio Illuminator Telememo 30 watch about six years ago in Istanbul. At the time of purchase, it was specifically stated that the product came with a “lifetime warranty,” which was the main reason I chose it. I never had any issues with the strap; however, the body of the watch, which was sold as stainless steel, lost its color over time and turned out to be plastic. Although the strap is metal, the fact that the body isn’t and that its color has faded left me quite disappointed. I’ve had to use it in this condition for about four years. Trusting the lifetime warranty promise, I didn’t keep the invoice or warranty certificate. I purchased the watch for around ₺600. Since this watch was sold with a lifetime warranty, I request that it be replaced due to the issue I’ve experienced.
Hello, First of all, we would like to remind you that as Casio Turkey, our brand does not provide a 'lifetime warranty' service for any of our products. Our watches only have mechanism warranties and the warranty period is 2 years. In order to receive part service during and after the warranty period, you need to keep your invoice and warranty certificate. We see that you have not specified the name of the sales point where you made your purchase; you can also contact the sales point and convey your request to them. You can access all the features of our products either from our websites or from the Casio International site. We are sorry that we cannot assist you. Best regards
Unfortunately, you were not able to help. I am also requesting the spare part from you, but I can't find that either. Should I just throw this away completely?
