On June 2, 2026, I purchased a TCL Alcatel MT40X Movetime Kids Smartwatch from the Vatan Computer store in Tokat Merkez.... I paid $108 for the device and an additional $22 for a one-year protection plan. However, just two days after receiving the product, on June 4, 2026, we discovered that the smartw
I purchased a TCL MT46X Kids Smartwatch from A101’s online store in August 2024. Approximately three weeks ago, after in...stalling a software update, the watch began continuously restarting on its own. It repeatedly shuts down and powers back on without warning. When I remove the SIM card, the problem
I purchased a TCL Alcatel MT46X Kids Smartwatch on July 13, 2024, from a Turkcell store located inside Samsun Piazza Mal...l. In January 2026, the watch’s microphone suddenly stopped working. As a result, I sent the device to KVK Kartal Authorized Service Center, where a service record was opened on Ja
While using my Alcatel MT40X smartwatch, I started experiencing a problem where the device suddenly shuts down on its ow...n and displays a “Device Cold” warning message. The watch powers off automatically without me performing any action, and this issue has been occurring continuously for the past wee
Approximately three months ago, I purchased a brand-new TCL Alcatel 2057D phone through Hepsiburada. Although the device... was still under warranty, I experienced a hardware issue and sent it to the KVK Authorized Service Center in Ankara for repair. During the entire period that I owned and used the
If TCL cannot stand behind a children's smartwatch, it is hard to trust the company to support products such as phones, ...tablets, or televisions. I have also found KVK Authorized Service to be extremely unresponsive and unhelpful throughout this process. I have owned a TCL Alcatel MT43XA smartwatch
On September 2, 2024, I purchased an Alcatel-TCL 2057 feature phone from Vatan Computer at Piazza Mall. Approximately fo...ur months after the purchase, the phone developed a SIM card reading issue, and I sent it to the authorized service center under warranty. During the first service visit, the moth
Approximately five months ago, I purchased a TCL MT40X smartwatch from the MediaMarkt store on N11 for $97. My 6-year-ol...d daughter used the watch for about four months, and at the end of that period, the watch band completely snapped. The product is still under warranty, and I have both the purchase
On August 23, 2025, we purchased a TCL Alcatel MT40X Movetime Kids Smartwatch from the Vatan Computer store located in A...vcılar Pelican Mall for $115. Within the first few days of use, the battery began draining completely within just a few hours. Because of this issue, we returned the product to the
The screen of my TCL Alcatel MT40X Movetime smartwatch was broken, and the SIM card slot was not working. One week ago, ...I sent the device to an authorized service center in Istanbul (Customer Number: 2502473522). I was contacted by the service center and informed that they wanted $56 for the screen
The power button on my child's Alcatel MT40X Movetime Family Watch 4G broke, so we couldn’t turn it on. Without our know...ledge, the watch started sending countless SOS calls to the listed contacts, sending five SOS calls per second to a single number. Thousands of SOS calls and SMS messages were sent
I purchased an Alcatel phone, but upon receiving it, I found the phone to b...e very slow with poor screen quality. I promptly returned it, requesting a
I purchased the Alcatel MT40 kid's smartwatch for my son, but it has a serious issue—it randomly dials 112 (emergency se...rvices) on its own. Even after I turned off the watch, it powered itself back on and dialed 112 again. One night, around 4 a.m., I was startled awake by a call from the watch, only
I am very frustrated with Alcatel over the unresolved repair of my tablet. It has been well past the legal timeframe, ye...t there’s still no solution. Each time I reach out, I am told they’re “waiting on a part,” but no one ever follows up to keep me informed. Not only am I left without a functioning
I’ve been trying to reset my Alcatel Move Time watch by contacting customer service, but despite waiting on the phone fo...r over 30 minutes, no one answers. Initially, the estimated wait time was stated as 2 minutes, which quickly increased to 5 minutes, and yet after more than 10 minutes on hold, I s
I own an Alcatel 2020 button phone, and the buttons have started to malfunction, making it difficult to use. I reached o...ut to customer service, but no one answers the phone. When I contacted Bilkom Bilişim for assistance, I was told they couldn’t reach the support number either and there was nothing
I noticed that the back cover of my Alcatel (TCL) MT40SX watch broke due to the battery swelling while charging. When I ...sent it to the authorized KVK service center, they demanded a whopping ₺3400, nearly the watch's selling price, as the service fee. Upon inquiring about spare parts like the batter
I purchased an Alcatel Mt40x Move Time smart kid's watch about a month and a half ago. It was supposed to be used when m...y child's school reopened, but it broke down before we could even use it. The battery died, the phone shut down, and it won't turn back on. Furthermore, when I plugged it in to cha
