Coating on My New Guess Watch Began Peeling

Büşra
November 16, 2023 11:51 am
59

In February 2021, I purchased a rose-colored Guess watch, and within a month, the coating started peeling off. After five months, I sent it to the technical service. Just a week after its return, the coating peeled off again. Frustrated, I sent it back for the second time, facing the same issue. I couldn't use the watch; the coating was unbelievably poor. As time passed, the warranty expired without me being able to enjoy the watch. When I sent it for the third time, they demanded ₺1550, blaming it on "user error." Why should I pay for a flawed product due to your subpar coating? You're selling defective items and shifting the blame onto the customer. I urgently demand a refund or a replacement for the watch damaged by your inferior coating.

Büşra
November 17, 2023 4:35 pm

Warranty and Technical Service Forms

November 20, 2023 10:46 am (3 days after complaint)

Dear Büşra D., First of all, thank you for taking the time to provide us with feedback. For more detailed information on the matter, you can contact our official watch distributor in Turkey, Saat&Saat, at the email address [email protected]. Best regards, Guess Turkey

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