Trendyol Fails to Resolve My Discolored Watch Issue

In August of last year, I made a purchase of a watch. Initially, it functioned flawlessly, but after a couple of weeks, the back of the watch started to show signs of discoloration. Upon reaching out to the seller, they provided me with reassurance regarding the durability of the product and expressed confidence that no issues should arise. Nevertheless, the problem continued on the underside of the watch.

I sent the watch in for service, and Trendyol said they had replaced it. Upon receiving the watch, it was evident that no work had been done to it. I reached out to Trendyol once more, and they reiterated that the watch had been replaced. Upon initiating a fresh case, I was promptly advised to dispatch the timepiece to the service centre, a task I dutifully completed one month prior. Once again, Trendyol insisted that it had been replaced, but when I received it back, there was still no evidence of any repairs.

After reaching out to Trendyol once more, they responded with, "Apologies, we'll initiate a new case." Once again, I received an email stating that the service centre had denied the repair, placing the blame on user error. Surprisingly, only a week before, they had informed me that the watch had been replaced.

I have asked for my invoice because I intend to escalate this issue to the Consumer Arbitration Committee. After persistent questioning, the seller maintained that the watch could withstand sweat. In addition, an invoice for the product was never issued by them.