In August of last year, I made a purchase of a watch. Initially, it functioned flawlessly, but after a couple of weeks, the back of the watch started to show signs of discoloration. Upon reaching out to the seller, they provided me with reassurance regarding the durability of the product and expressed confidence that no issues should arise. Nevertheless, the problem continued on the underside of the watch.
I sent the watch in for service, and Trendyol said they had replaced it. Upon receiving the watch, it was evident that no work had been done to it. I reached out to Trendyol once more, and they reiterated that the watch had been replaced. Upon initiating a fresh case, I was promptly advised to dispatch the timepiece to the service centre, a task I dutifully completed one month prior. Once again, Trendyol insisted that it had been replaced, but when I received it back, there was still no evidence of any repairs.
After reaching out to Trendyol once more, they responded with, "Apologies, we'll initiate a new case." Once again, I received an email stating that the service centre had denied the repair, placing the blame on user error. Surprisingly, only a week before, they had informed me that the watch had been replaced.
I have asked for my invoice because I intend to escalate this issue to the Consumer Arbitration Committee. After persistent questioning, the seller maintained that the watch could withstand sweat. In addition, an invoice for the product was never issued by them.
I received a damaged smartwatch with a scratched case from the "Smart Best" seller on Trendyol. Without delay, I initiated a return the next day. Unfortunately, I fell into the trap of not researching the seller beforehand. It turns out, this seller has a history of sending used and invoice-less pro...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
On January 14, 2024, I purchased a Redmi Watch 3 smartwatch from Trendyol. Although the product is supposed to be water-resistant, it malfunctioned, and I sent it for warranty repair in June 2025. However, the warranty service rejected my request, claiming user error and liquid damage. I then filed ...
I bought a Casio LTP-V005D-4B2UDF women’s wristwatch on Trendyol from the Trendyol seller. It says in parentheses that it has a 2-year warranty. The product arrived, and there was no warranty certificate in the box. There was a QR code on the box; when I scanned it, it led me to the website. When I ...
I bought a pair of sunglasses from Trendyol and suspected they were fake, so I initiated a return. The return was rejected, and I was told the item would be sent back to me. During the transfer process, they claimed I was unreachable and sent it back to the company. This happened again, with the sam...
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