Buderus Service Ignored Repeated Requests for Boiler Maintenance and Repair

For about ten days, our Buderus central combi boiler, which should switch on automatically, intermittently fails to activate. It seems as if it will start and then stops again, and because of this problem we wanted to have both its yearly maintenance done and any possible fault checked and repaired. Although we repeatedly requested service for our address in İstanbul Maltepe Küçükyalı, no service team has been sent and no return call has been made. The service location is only about 100 meters away from us, practically one parallel street, yet our service requests are ignored. For about a week, I am only told that they cannot reach the service staff, but at the same time these staff apparently go to other addresses and appointments, so I do not understand why no appointment is created for us. I also have call and message records showing that I requested service and was not informed. I request that service definitely be sent to my address as soon as possible, that my appointment be created without further excuses, that the necessary maintenance and, if present, malfunction repair be carried out properly, and that I be clearly informed instead of being told later that “we were busy” without any prior notice.