On September 28, I scheduled a service appointment with Buderus for maintenance and installation cleaning. While the company’s website listed the service fee as ₺4,000, I was quoted ₺5,750. When I pointed out the website price, I was told, “those prices are wrong, we don’t provide the service at that rate.” I then contacted the headquarters and was told the fee was ₺5,700. After I reiterated that the website clearly stated ₺4,000 and said I would report the matter to the Ministry of Trade, I received a call about two hours later confirming that the service would be provided for ₺4,000. I will also file an official complaint with the Ministry of Trade against a company that misleads consumers in this way. I request that the matter be thoroughly investigated to prevent similar grievances in the future.
On Friday, April 25, I booked a flight ticket through the travel agency Mytrip, which was listed at ₺6,146 during the booking process. I proceeded to the payment screen where the same price was clearly displayed. However, after completing the transaction, I was shocked to see that Mytrip had charged...
I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile...
My Buderus boiler was malfunctioning, and the hot water stopped working. After attempting a reset with no success, I contacted the authorized service. They asked if the boiler had been cleaned, and since it hadn't, they advised me to get it cleaned before they could assist. I had the cleaning done, ...
The authorized service representative introduced us to four cleaning products during the installation of our Bosch appliances, insisting that we purchase them in order for the appliances to function properly. He claimed that the appliances would not function properly without these items. He sold us ...
My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...
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