The authorized service for my Buderus brand boiler refuses to extend the warranty. When I called, they claimed they had ordered the extended warranty, but it wouldn't arrive in time, with only 4-5 days left until the expiration of the current warranty. Customer service was unhelpful, stating that services with extended warranties handle such matters. I feel neglected and want my issue to be resolved promptly. The lack of cooperation and failure to address my concerns with the extended warranty for my Buderus boiler has left me frustrated and seeking a resolution.
Around two months ago, our Buderus boiler malfunctioned. When the authorized service technician came, they informed us that the main heat exchanger was broken and would be replaced once the part arrived. However, despite numerous follow-ups, we are still being told that the part has not arrived. The...
I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile...
I'm not happy with the authorized service that Ferroli gives. Even though the warranty was still valid, they wouldn't replace my broken combi boiler. Even worse, the service technician they sent did more damage to the unit's plugs and cables. Because of this, my house no longer has heat or hot water...
I called for service on my Protherm boiler, which is still under warranty, but the experience has been frustrating. I requested the visit after 4 PM, yet the technician arrived at 3 PM, saying, “We’re heading out of the area, so if you’re home, we’ll come now.” When I contacted customer support, the...
I reached out to the authorized service for my Beko boiler after it experienced a malfunction. They let me know that the defective part would be replaced at no cost and then departed. Unfortunately, it has been three weeks and the part is still unavailable. Their customer service is absolutely terr...
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