I purchased a brand-new Buderus GB 22 wireless T.C. 100 boiler from a Buderus dealer and had it installed and activated at my home by an authorized Buderus service center. However, the flue was not properly connected, and it fell off during strong winds. I contacted Buderus customer service to explain the situation, but the representative told me that Buderus bears no responsibility for the installation and that I needed to contact the installation team directly. I then asked if the Buderus authorized service activated the boiler without checking the suitability of the installation. For example, if there’s no appropriate fuse connected, the boiler is mounted with improper anchors, or the electrical cable attached to the boiler is as thin as a string, do they still proceed with activation? I also asked if Buderus takes no responsibility if these issues lead to a fire. After consulting with a supervisor, the representative reiterated that Buderus has no responsibility in this matter. I then requested to file a complaint about the team that performed the activation, but the representative said they could not create a report. I stated that I wanted to leave a written record regarding the service that conducted the activation of your product under the Buderus brand and asked who I should speak to about this. The representative gave no response. This is how Buderus provides service to its customers.
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...
Around two months ago, our Buderus boiler malfunctioned. When the authorized service technician came, they informed us that the main heat exchanger was broken and would be replaced once the part arrived. However, despite numerous follow-ups, we are still being told that the part has not arrived. The...
I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile...
When I discovered that my Buderus Logamax Plus GB122i combi boiler, which was put into operation in 2023 and started to use in heating and bathroom without turning it off as of November 2023, was working smoothly on the night of Friday, November 24, 2023, but was not working on the morning of Saturd...
I recently purchased a Bosch boiler as well as a Bosch wired room thermostat. However, during the boiler installation, I was informed that the thermostat could not be installed because a connecting cable was missing. They recommended that I hire a professional to install the wiring and that even the...
Comments