2 years ago, we were torn between two companies when looking for a combi boiler for our new home. One of them was Buderus. Unfortunately, we bought it because we were deceived by the advice given by those who advised us not to buy Buderus, there is a material shortage, it comes late, and it is a bit cheap. After 2 years, the device had a circulation pump failure. We said come on, it could be an electronic product. However, there is still no information about the part that is said to be delivered from the Mersin factory for the boiler that broke down in the middle of winter, even though it is 10 days old. The service says the product did not arrive from the factory. Buderus customer service says we don't know, the service knows, we only direct the service. They are right, they have the legal right to 20 business days. My aim is to say that you should buy a company that provides fast parts for such an important product, even if it's only 3 cents. I guess the fact that the company's customer services have no knowledge about the business and that they try to get rid of the product by blaming it on the service they did not send the product to is proof of why it has failed in 2 years. I don't think my problem will be solved immediately because I wrote it here. As I said, my concern is to reduce the number of victims who will receive Buderus. If I can help one person, it's a benefit.
I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile...
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...
The combi boiler (Buderus - known as one of the best) broke down four days ago. Bosch service technicians came to inspect it, identified the issue, and then contacted us for approval to order the necessary part. Once approval was granted, the payment was made, but the part hasn't been delivered or i...
Our new Buderus combi boiler is not working properly because of problems with the mainboard. We've been waiting for this part for a long time now and customer service hasn't given us a helpful response. Yesterday, when we were talking to customer service, they told us that the mainboard will be deli...
Around two months ago, our Buderus boiler malfunctioned. When the authorized service technician came, they informed us that the main heat exchanger was broken and would be replaced once the part arrived. However, despite numerous follow-ups, we are still being told that the part has not arrived. The...
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