1
Keziban is completely dissatisfied with the result

Buderus GB062 Combi Boiler Endless Repairs

profile
Keziban
November 20, 2023 7:24 pm
193

My Buderus GB062 boiler gave a 6A error, and the service team has visited three times, replacing all parts without success. They even took it to their workshop, claiming it's a complex device like launching a rocket to the moon. After a week, they still hadn't identified the problem, and when I requested to replace it, they threatened me, saying the boiler legally needed to stay for a week. Dealing with a malfunctioning boiler in winter is not what I signed up for. Bosch, your service is praiseworthy, but this Buderus ordeal is another story.

Progress
Progress

December 09, 2023 6:05 pm

Two days ago Bosch Buderus sales dealer Demirel Engineering/Atakum Samsun Our Buderus GB062 boiler, which we purchased in October 2019, gave an A6 error and remained unresolved. The company is not making a replacement, and it has been about a month. We were not given an invoice when we bought the boiler. Now that we are planning to take legal action, we requested the invoice, but the company has not provided it for a week, saying, "What are you going to do, take us to court?" I demand that my invoice be presented to me.

December 06, 2023 8:20 pm

Bosch Buderus sales dealer Demirel ENGINEERING/Atakum Samsun

Our Buderus GB062 boiler, which we purchased in the 10th month of 2019, gave an A6 error and remained unresolved. The company has not made a replacement for almost a month. We were not given an invoice when we bought the boiler. Now, since we will pursue legal action, we requested the invoice, but the company has not provided it for a week, saying, "What will you do, take us to court?" and claiming they cannot find it. I request that my invoice be presented to me.

November 20, 2023 7:57 pm (32 minutes after complaint)

Dear Customer, Your request has been processed. We will contact you as soon as possible regarding the matter. Thank you for your feedback. Sincerely, Buderus Customer Communication Center

Keziban
Keziban
November 30, 2023 9:58 pm

My boiler has been malfunctioning for 22 days now, and while your records still show the issue as unresolved, no one has called or inquired about it. Starting from this morning, I will pursue legal action.

December 04, 2023 1:21 pm

Hello, Detailed information has been conveyed to you during our meeting. If you have any other requests, you can reach our Customer Contact Center. Thank you for your feedback. Best regards, Buderus Customer Contact Center

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

3
Ayse found the result inadequate

How to Fix Error Code "EA" on Bosch Gas Boiler?

profile
Ayse
November 25, 2023 8:30 pm
11
1
Hıdır is completely dissatisfied with the result

Bosch Failed to Send Service for My Broken Boiler in Freezing Winter Weather

profile
Hıdır
December 13, 2024 10:45 am
49
1
Uğur is completely dissatisfied with the result

Buderus Combi Boiler Has Constantly Malfunctioned Since Purchase with No Support

profile
Uğur
October 12, 2024 2:18 pm
16
Report a Similar Issue