My Buderus GB062 boiler gave a 6A error, and the service team has visited three times, replacing all parts without success. They even took it to their workshop, claiming it's a complex device like launching a rocket to the moon. After a week, they still hadn't identified the problem, and when I requested to replace it, they threatened me, saying the boiler legally needed to stay for a week. Dealing with a malfunctioning boiler in winter is not what I signed up for. Bosch, your service is praiseworthy, but this Buderus ordeal is another story.
Two days ago Bosch Buderus sales dealer Demirel Engineering/Atakum Samsun Our Buderus GB062 boiler, which we purchased in October 2019, gave an A6 error and remained unresolved. The company is not making a replacement, and it has been about a month. We were not given an invoice when we bought the boiler. Now that we are planning to take legal action, we requested the invoice, but the company has not provided it for a week, saying, "What are you going to do, take us to court?" I demand that my invoice be presented to me.
Bosch Buderus sales dealer Demirel ENGINEERING/Atakum Samsun
Our Buderus GB062 boiler, which we purchased in the 10th month of 2019, gave an A6 error and remained unresolved. The company has not made a replacement for almost a month. We were not given an invoice when we bought the boiler. Now, since we will pursue legal action, we requested the invoice, but the company has not provided it for a week, saying, "What will you do, take us to court?" and claiming they cannot find it. I request that my invoice be presented to me.
We bought a Bosch gas boiler and decided to perform annual maintenance. It would have been better if we hadn't. The place where we bought it clearly emphasized that maintenance should be done at an authorized service. The device, which had not caused any problems until then, began to display various...
I purchased a Buderus boiler on April 28, 2023, expecting a high-quality product. However, within just six months, it began to fluctuate between hot and cold water. When I called for service, the technician blamed the issue on limescale in the water, suggesting that treated water be added to the sys...
Around two months ago, our Buderus boiler malfunctioned. When the authorized service technician came, they informed us that the main heat exchanger was broken and would be replaced once the part arrived. However, despite numerous follow-ups, we are still being told that the part has not arrived. The...
We bought our Bosch boiler about a year ago. On 11.12.2024, the transformer of the relevant electricity company in our neighborhood exploded. Many devices in the neighborhood broke down, and our boiler stopped working as well. On the same day, I called Bosch customer service and requested a service ...
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...
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