Buderus GB062 Combi Boiler Endless Repairs
My Buderus GB062 boiler gave a 6A error, and the service team has visited three times, replacing all parts without success. They even took it to their workshop, claiming it's a complex device like launching a rocket to the moon. After a week, they still hadn't identified the problem, and when I requested to replace it, they threatened me, saying the boiler legally needed to stay for a week. Dealing with a malfunctioning boiler in winter is not what I signed up for. Bosch, your service is praiseworthy, but this Buderus ordeal is another story.
Progress
Two days ago Bosch Buderus sales dealer Demirel Engineering/Atakum Samsun Our Buderus GB062 boiler, which we purchased in October 2019, gave an A6 error and remained unresolved. The company is not making a replacement, and it has been about a month. We were not given an invoice when we bought the boiler. Now that we are planning to take legal action, we requested the invoice, but the company has not provided it for a week, saying, "What are you going to do, take us to court?" I demand that my invoice be presented to me.
Dear Customer, Your request has been processed. We will contact you as soon as possible regarding the matter. Thank you for your feedback. Sincerely, Buderus Customer Communication Center
My boiler has been malfunctioning for 22 days now, and while your records still show the issue as unresolved, no one has called or inquired about it. Starting from this morning, I will pursue legal action.
Hello, Detailed information has been conveyed to you during our meeting. If you have any other requests, you can reach our Customer Contact Center. Thank you for your feedback. Best regards, Buderus Customer Contact Center
