I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boiler and took it to the service center, but then they lost track of it. When they finally brought it back and reinstalled it, strange noises started coming from the unit. The service team admitted they couldn’t fix it, and the call center keeps saying they're waiting for a response from the board of directors, but it’s already been a month with no update. Buderus clearly does not stand behind the products they sell. As a customer, I’ve been completely victimized, and it’s obvious they don’t care about after-sales support or resolving issues, even after four months.
I have two Buderus GB 062 combi boilers, and one of them broke down. The issue is that the boiler constantly stays active and never shuts off—it keeps igniting non-stop. I called the service team, they came and said the main board was faulty and needed to be replaced. However, even after replacing the board, the problem remained; the same malfunction continues. Meanwhile, my monthly bill has jumped from ₺1,000 to ₺4,000. I reported the issue again to the call center, and the service team called back saying there was no need to come in person—they were speaking with the main dealer and might exchange the device. A week has passed and there’s still no update. I’ve been left completely helpless. I strongly advise against buying Buderus. There is no interest, no support, no solution—Buderus is nothing but regret.
On 10.02.2024, I purchased a Buderus combi boiler, model BUDERUS LOGOMAX PLUS GB122İ - 24 KW, and noticed an acoustic sound coming from it just two days later. The issue was not resolved despite contacting the service seven times and their repeated attempts, including replacing key components like t...
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...
I contacted Buderus service due to a water leak in my boiler. After inspection, they informed me that the internal tank needed to be replaced. They installed a part that wasn’t even brand new and charged me 18,960 TL, claiming it had a one-year warranty. Less than three weeks after the repair, the b...
My Buderus boiler was malfunctioning, and the hot water stopped working. After attempting a reset with no success, I contacted the authorized service. They asked if the boiler had been cleaned, and since it hadn't, they advised me to get it cleaned before they could assist. I had the cleaning done, ...
Our Protherm brand combi boiler has been giving us trouble with hot water for the past year. It's been a living hell, and we're almost ready to snap. The personnel dispatched to fix the problem keep shifting the blame between themselves, leaving us feeling helpless and frustrated. We've already spen...
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