Buderus Failed to Fix My Logomax Plus Boiler and Rejected My Replacement Request
On 10.02.2024, I purchased a Buderus combi boiler, model BUDERUS LOGOMAX PLUS GB122İ - 24 KW, and noticed an acoustic sound coming from it just two days later. The issue was not resolved despite contacting the service seven times and their repeated attempts, including replacing key components like the gas valve, fan motor, and venturi airflow components. Instead of documenting the unresolved problem in their reports, the service falsely noted that I had requested a replacement, which I had not—I simply wanted the problem fixed. Buderus customer service rejected my replacement request based on this misleading report without proper investigation, leaving the acoustic sound issue unaddressed. On 27.12.2024, the service declared the boiler irreparable after 2.5 hours of testing and issued a report, which I submitted to Buderus Turkey under application number 1776567. Despite clear evidence and my persistent efforts, Buderus has yet to take responsibility or provide a resolution, leaving me deeply disappointed with their handling of this situation.
Since my application on December 27th, I have not received any response. Only a lady named Eda has called me, saying that my process is not complete, she doesn't know how long it will take, and that they will inform me, which seems to be a way to stall. Despite my request for a response via email and for all information to be provided through email, they persistently refuse to send an email. The fact that a company, which we consider to be one of the best in the world and a producer of technology, does not send an email is an indication of how seriously they take their work. While the whole world communicates via email, I perceive their failure to send even a single email as entirely malicious.
Hello, Detailed information has been conveyed to you during our meeting. If you have any other requests, you can reach our Customer Contact Center. Thank you for your feedback. Best regards, Buderus Customer Contact Center
