On 10.02.2024, I purchased a Buderus combi boiler, model BUDERUS LOGOMAX PLUS GB122İ - 24 KW, and noticed an acoustic sound coming from it just two days later. The issue was not resolved despite contacting the service seven times and their repeated attempts, including replacing key components like the gas valve, fan motor, and venturi airflow components. Instead of documenting the unresolved problem in their reports, the service falsely noted that I had requested a replacement, which I had not—I simply wanted the problem fixed. Buderus customer service rejected my replacement request based on this misleading report without proper investigation, leaving the acoustic sound issue unaddressed. On 27.12.2024, the service declared the boiler irreparable after 2.5 hours of testing and issued a report, which I submitted to Buderus Turkey under application number 1776567. Despite clear evidence and my persistent efforts, Buderus has yet to take responsibility or provide a resolution, leaving me deeply disappointed with their handling of this situation.
I purchased the Buderus Logamax Plus GB-1 172.2 35/40 KW condensing boiler on 26/08/2024, and the installation was completed on 24/12/2024. However, f...
When I discovered that my Buderus Logamax Plus GB122i combi boiler, which was put into operation in 2023 and started to use in heating and bathroom without turning it off as of November 2023, was working smoothly on the night of Friday, November 24, 2023, but was not working on the morning of Saturd...
I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile...
In 2021, we purchased a Buderus brand combi boiler, but since day one, it has been plagued with constant malfunctions, primarily showing error code 227. These issues stem from problems such as gas cut-off, no flame, and now, the screen has completely gone blank. Since 2021, the authorized service pr...
I purchased the Buderus Logamax Plus gb122i-24 KD H model boiler in December 2022, and it was installed in the first week of January 2023. During installation, we noticed the absence of the blue-colored pressure relief valve. It was promised that the valve would be sent to us, but to this day, it ha...
Comments