I accidentally double-booked a Booking.com reservation. What can I do?

There are a few things you can do if you book two reservations at the same time on Booking.com. First, contact Booking.com's customer service and give them the information they need to possibly cancel one of the reservations. You could also call the property directly, explain what's going on, and ask them to help you cancel one of the reservations.

You might want to keep both reservations and explain the situation when you get to the property if you can't cancel. Talk about it with the staff and see if they can make things work for you. If the property doesn't cooperate, you may need to dispute the charge with your credit card company. Show your credit card company proof, like confirmation emails from Booking.com and any letters you've sent to the property.

If your situation requires further attention, Xolvie is where you'll find others who've walked in your shoes. File your complaint and join the conversation for free!