I accidentally double-booked a Booking.com reservation. What can I do?

During my stay between December 30 and January 4 at Base Pattaya in Pattaya, Thailand, which I booked through Booking.com, the same room was charged to my card three times within three-minute intervals. While the normal accommodation cost should have been approximately $828 USD, a total charge of ab...

I had made a reservation via Booking.com at Jaisalmer Marriott in the name of Disha P*** for 8–10 December, under reservation number 6376952652. We did not cancel this booking ourselves, but when I checked the “Manage Booking” section on 1 December, I saw that the room appeared as cancelled. Since w...

I made a reservation through Booking.com to stay at Triple a @ Trendy Psiri – Art & Nightlife in Athens between October 23–25. However, even though I only made one reservation, my credit card was charged twice. Each charge was 159.80 euros, and both transactions were made on October 23. I contacted...

I booked a hotel in Kemer, Turkey, through Booking.com with reservation number 5592655715. The reservation details are as follows: check-in on Saturday, October 25, 2025, and check-out on Tuesday, October 28, 2025, at Wassermann Hotel. The payment for the reservation was charged twice. I kindly requ...

On June 15, 2025, I made a reservation through Booking.com for Hostal Fernando in Barcelona (confirmation number: 51631607**) for a stay between October 1–5, 2025. I paid a total of €539 using my credit card. However, I realized the next day that my visa would not be valid for those dates, so I imme...

Dear Booking.com Support, I recently booked an apartment (confirmation no. 6125774715) from 19–23 August 2025 in Bergamo city, but unfortunately, I accidentally selected the wrong month. We intended to book 19–23 September 2025 instead. I have already contacted the property, but they informed me tha...

I recently booked a hotel in Bulgaria through Booking.com, but during the payment process, the system charged me twice. Instead of the correct €350, a total of €700 was withdrawn from my account. My stay has not even taken place yet, but I am already dealing with this serious billing issue. For the...

From August 6 to August 19, 2025, I booked a car rental in Seville, Spain through Booking.com with Enterprise (Reservation No: 683229809). On August 6, between 14:00 and 17:00, I went to the Enterprise office at Seville Airport, where my reservation appeared in their system, yet I was told there was...

I booked a stay at Amsterdam XO Hotel Blue through Booking.com for July 6–11, using reservation number 4859319863. However, on July 2, the exact same amount for my booking was charged to my credit card twice. This was not an additional booking or any extra service—just a duplicate charge. I immedia...

On July 21, 2025, I mistakenly booked Colline di Castelcucco Hotel in Italy for September 14 through Booking.com. I realized my error immediately, contacted the property, and canceled the booking under the free cancellation policy. The hotel confirmed that the refund would be processed by Booking.co...

I booked an airport-to-hotel transfer through Booking.com, but my travel plans changed, so I canceled the reservation. At the time of cancellation, I was informed that I would receive a full refund within 7 business days. It’s now been over two weeks, and the refund still hasn’t been issued. I cont...

I attempted to book two single rooms at Samos Bay Hotel by Gagou Beach through Booking.com, but postponed confirming the reservation because I hadn’t finalized my ferry ticket date. After securing my ticket, I reopened the page to proceed, and a pop-up appeared saying “Complete your reservation.” Wi...

I booked a one-night stay in Alberobello through Booking.com, and on July 10, I was charged twice for the same reservation. Since that day, I’ve been sending messages and calling customer service with no success. Despite repeated attempts, I have not been able to reach a single real person who can h...

While I was in Tokyo, I booked a hotel through Booking.com for my next stop in Osaka. However, the system glitched during the booking process and kicked us off the page. When we checked our card afterward, we noticed we had been charged twice for the same reservation. Booking.com sent us an automat...

I had planned a trip to Skopje through Booking.com and booked a stay at Ohrid Sky Corner Hotel. Everything was in order until the day of departure. While at Sabiha Gökçen Airport, just before boarding, I suddenly experienced a serious health issue and had to be taken to the airport’s medical clinic ...

I received two SMS notifications from Yapı Kredi Bank stating that my credit card had been charged by “BKG Hotel at Booking.com” — once for €447 and another for €304. I was shocked because I never made any such reservation or purchase through Booking.com. I have not lost my card, I haven’t shared m...

On July 10th, while trying to book a non-refundable reservation at Exe Liberdade hotel in Lisbon for August 19-23, I encountered an error on the Booking.com app during my first attempt. I repeated the process and successfully completed the booking. Later, I discovered that the first reservation had ...

I booked a stay at Astoria Hotel Thessaloniki for July 9-12, 2025, through Booking.com. The first reservation attempt was declined by their system, clearly showing a “card declined” warning. After that, I updated my card details and made a second reservation, which was successfully charged. However,...

I canceled my original reservation on Booking.com and rebooked the same hotel for different dates. Booking.com assured me that my refund would be processed and credited back to my account. However, it has been quite some time, and I still haven’t received the refund. This delay is frustrating, espec...

I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...

We were planning to rent a car in Northern Cyprus and used the Booking.com app to search. Even though I clearly searched for Northern Cyprus, the platform showed cars based at Larnaca Airport in Southern Cyprus—a completely different jurisdiction. As a result, we mistakenly made a wrong car reservat...

I am absolutely furious with Booking.com! I made a reservation through your platform for the "Moss Art Boutique Hotel" in Baku for five nights, from July 28th to August 2nd. The reservation clearly stated it had a free cancellation option. My travel plans changed, so I canceled the reservation with...