I recently booked a hotel in Bulgaria through Booking.com, but during the payment process, the system charged me twice. Instead of the correct €350, a total of €700 was withdrawn from my account. My stay has not even taken place yet, but I am already dealing with this serious billing issue.
For the past four days, I have been trying to contact Booking.com customer service. Despite multiple attempts, I have not received any response or support. My bank confirmed that I must resolve the issue directly with Booking.com, yet the platform has not provided any clear information about cancellation terms or refund procedures. This lack of communication has left me frustrated and without answers.
I demand that the extra €350 taken from my account be refunded immediately. Booking.com must take responsibility for duplicate charges and ensure customers are not left helpless in situations like this. I expect a prompt resolution and clear confirmation that my refund will be processed without further delay.
I booked a one-night hotel stay in Bulgaria through Booking.com, and to my surprise, I was charged twice for the same reservation. This isn’t a small error—it’s a clear case of duplicate payment, and it’s unacceptable. What’s worse is that Booking.com offers no real customer service support in Turke...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed. I paid the full amount directly to t...
I booked a hotel in Kavala, Greece, through Booking.com, and during the reservation process, I was mistakenly charged twice. Upon realizing the double charge, I canceled the reservation. Since then, Booking.com has only refunded one of the two charges. Despite completing every form and reaching out ...
When I traveled to Montenegro in December, the hotel informed me that payment through Booking.com had not been received, even though my bank statement clearly showed the charge. As a result, I had no choice but to pay the hotel again out of pocket. Despite submitting proof and requesting a refund, ...
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