I Face Double Charge and No Vehicle with Booking Car Rental in Seville

From August 6 to August 19, 2025, I booked a car rental in Seville, Spain through Booking.com with Enterprise (Reservation No: 683229809). On August 6, between 14:00 and 17:00, I went to the Enterprise office at Seville Airport, where my reservation appeared in their system, yet I was told there was no car available. My wife, three children, and I were shocked, as we had planned a long vacation. The staff at the office were extremely rude and uninterested.

I immediately contacted Booking customer service, who also reached out to Enterprise, but nothing was resolved. Booking then created a new reservation for me, charging my card a second time, and directed me to Alamo. However, at the same location and with the same staff, I was told again there was “no car.” My family and I were left stranded for hours.

When I contacted Booking again, they said if I could find a similar vehicle from another company in Spain, they would cover the price difference. I ended up without a car for two days in Seville and was forced to rent from a local company at my own expense. I am still in Spain, and Booking says I must send documents after my rental period ends for review.

I have now paid for two separate rentals, incurred extra costs, and dealt with unacceptable behavior from Enterprise and Alamo staff at Seville Airport and the nearby train station. I demand full reimbursement for the duplicate charges and additional expenses, as well as appropriate action against the staff responsible.