We were planning to rent a car in Northern Cyprus and used the Booking.com app to search. Even though I clearly searched for Northern Cyprus, the platform showed cars based at Larnaca Airport in Southern Cyprus—a completely different jurisdiction. As a result, we mistakenly made a wrong car reservation, which we noticed too late.
When I realized the issue, I immediately tried to contact Booking.com and the rental company to cancel, but no one responded. Booking's customer service is completely unreachable, and all I’ve received are automated messages. They also asked for my flight details, which I uploaded, yet I never got any follow-up or clarification.
This whole experience has been frustrating, misleading, and unacceptable. I demand a full refund for this booking error caused by inaccurate location listings on Booking.com. At the very least, they must offer better customer support when something goes wrong—especially when the platform's search results lead to booking mistakes like this. I expect a resolution immediately.
I booked a hotel through Booking.com for December 14–16, 2024, in Nicosia, Cyprus. However, upon arrival, I discovered that the hotel was located in South Nicosia, not the northern part where I intended to stay. There was no clear indication of this important distinction on Booking.com's website, wh...
I made a hotel reservation in Cyprus through Booking.com, expecting a smooth process. However, when I tried to contact the hotel, I received no response. I then reached out to Booking.com, but they also failed to reply. After days of waiting, I suddenly received a cancellation notice—without any ex...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
I searched for hotels in Lefkoşa, Cyprus on Booking.com and made a reservation at 01:54 AM. Nowhere on the hotel listing did it say it was located in South Cyprus. In fact, when you search for other regions—like Girne—Booking clearly labels them as "North." But for this hotel, that vital info was co...
I booked a car through Booking.com for pick up at Larnaca Airport from August 2 to August 6. However, upon landing, I was informed that the car wouldn't be available at the airport and that I had to go to a shuttle location instead. To my dismay, there was neither a shuttle service nor a vehicle wai...
Comments