I am absolutely furious with Booking.com! I made a reservation through your platform for the "Moss Art Boutique Hotel" in Baku for five nights, from July 28th to August 2nd. The reservation clearly stated it had a free cancellation option.
My travel plans changed, so I canceled the reservation within an hour of booking it. I was explicitly told that the full amount would be refunded to my account within 7-12 days, and the site also confirmed a full refund. But despite being a "free cancellation," the pending payment was still debited from my bank account!
If it was truly free cancellation, why did you process the payment instead of simply canceling the pending transaction? It makes no sense. I canceled instantly, and yet, the money was taken from my account the very next morning. Booking.com, I demand the immediate refund of the money that was charged for my freely canceled reservation! This is deceptive and unacceptable.
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
I am absolutely furious with Booking.com! As someone who constantly makes reservations through your platform, I was shocked to receive a message from the "hotel" threatening to cancel my reservation if I didn't pay within 6 hours. Even after I made the payment, your system still showed that payment ...
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
I booked a reservation for Atlas Suites Hotel in Greece through Booking.com with an option for free cancellation within a specified period. However, the hotel charged my card during this period and has yet to issue a refund. Booking.com's website initially stated that refunds are processed within 7–...
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