I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month.
This has caused both financial loss and serious frustration, as I have tried every possible way to reach a representative to resolve this issue. Unfortunately, there seems to be no real person I can speak with to get help. For a global company like Booking.com, this level of customer service is unacceptable and disappointing.
I urgently request a full refund for the duplicate charge and an official explanation for why my previous requests have been ignored. Please resolve this issue promptly and ensure such billing errors and poor communication do not happen again. I am sharing my complaint here as a last resort to get the attention this matter deserves.
I booked a one-night stay in Alberobello through Booking.com, and on July 10, I was charged twice for the same reservation. Since that day, I’ve been sending messages and calling customer service with no success. Despite repeated attempts, I have not been able to reach a single real person who can h...
I have a listing on Booking.com, and despite paying the commission they requested, my property was suspended without explanation. Thinking I may have made a mistake with the payment, I went ahead and paid the commission again—twice in total. Yet to this day, my property is still deactivated, and the...
I recently booked a hotel in Bulgaria through Booking.com, but during the payment process, the system charged me twice. Instead of the correct €350, a total of €700 was withdrawn from my account. My stay has not even taken place yet, but I am already dealing with this serious billing issue. For the...
I just booked a hotel through your platform, and I'm upset because I got charged twice. I used Booking.com to reserve a room at an international hotel, but I ended up paying for it twice! Even though I emailed you about this matter more than a month ago, I still haven't received a response. The fact...
I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed. I paid the full amount directly to t...
Comments