I purchased a Transavia flight through Booking.com and explicitly added the "flexible option," for which I paid an extra fee. Despite this, they refused to change my flight date and outrageously claimed they never received the payment for flexibility! I've spoken to numerous agents through the Help Center, and every single one gave me a different, unhelpful answer. One couldn't even find my ticket. Another told me to contact Transavia. A third insisted the ticket was unpaid, even though I have their own confirmed documents proving payment!
To make matters worse, I did contact Transavia, and they claimed they couldn't see any "flexible" option on my ticket. When I shared the confirmed flexible ticket document that Booking.com sent me, Transavia then told me to contact Booking.com again, stating it was Booking.com's mistake! This endless blame game is unacceptable.
Because you refused to change my flight date despite my paid flexible option, I demand a full refund of the extra payment I made for flexibility! I've attached all the necessary documents below as proof.
I booked a flight through Booking.com, and due to a glitch on their mobile site constantly refreshing itself, my flight was mistakenly booked for June 30 instead of the correct date, May 30. I had selected a Flexible Ticket specifically to avoid issues like this, thinking it would protect me in case...
I booked a flight through Booking.com and have been trying to change my travel dates for over a month. I’ve repeatedly contacted live support and submitted multiple requests, but all I get is the same response: "You'll receive an update via email." Yet, no one ever follows up! This level of customer...
I booked a Pegasus Airlines ticket through Booking.com, and later canceled it via the Pegasus mobile app. At the time of cancellation, the app clearly showed that I would receive a full refund. However, nearly a month has passed, and I still haven’t received any refund. When I contacted Pegasus, th...
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
While planning our vacation, I was searching for a hotel on Booking.com and specifically chose one that clearly displayed “Free Airport Taxi” as a perk. Since we were traveling abroad, every cost mattered—and this feature convinced me to book without hesitation. As the trip approached, I contacted ...
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