While planning our vacation, I was searching for a hotel on Booking.com and specifically chose one that clearly displayed “Free Airport Taxi” as a perk. Since we were traveling abroad, every cost mattered—and this feature convinced me to book without hesitation.
As the trip approached, I contacted the hotel to confirm the airport transfer. That’s when I was told the service was not free and came with an extra charge. They said I needed to speak with Booking.com about it. In the end, I had no choice but to pay for something that was advertised as included.
This is misleading and completely unfair. I even have screenshots showing that the airport taxi was listed as free at the time of booking.
Booking.com, I demand a refund for the taxi fee I was wrongly charged. If your platform advertises a feature, you need to make sure hotels honor it. This kind of miscommunication and false advertising causes unnecessary stress and costs for travelers.
I booked a taxi through Booking.com, but the platform charged me more than the agreed amount. In addition, they did not provide me with my reservation number, making it impossible for me to track or manage the booking. I attempted to cancel the order, but no cancellation was processed. I immediatel...
On September 17, I made a reservation through Booking.com at Hotel d’Amsterdam in Amsterdam, which included a free airport transfer service. However, due to heavy crowds and long passport control lines at the airport, I was unable to use the transfer. When I contacted Booking.com, I was told to take...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
When I made the reservation on Booking.com, they promised airport transfer, but they did not fulfill it. When trying to make a taxi reservation, they asked for my flight code, and when I entered the code, it said 'flight not found' and removed this option one day before check-in. After confirming my...
For our reservation (ID: 4567652664), we were charged more than the amount stated in the confirmation. Customer service assured us the difference would be refunded after our stay, and we were instructed to email them. Despite messaging through the app and sending emails on December 14, we’ve receive...
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