Booking.com and Pegasus Keep Passing Blame and Still Haven’t Refunded My Flight
I booked a Pegasus Airlines ticket through Booking.com, and later canceled it via the Pegasus mobile app. At the time of cancellation, the app clearly showed that I would receive a full refund. However, nearly a month has passed, and I still haven’t received any refund.
When I contacted Pegasus, they told me that the refund was already sent to the third-party agency — Booking.com. But when I reached out to Booking.com’s live support, they repeatedly insisted no refund had been processed and demanded proof from me, as if it were my responsibility to track down a refund between two companies.
I’m caught in the middle of a frustrating loop between the airline and the booking platform, and no one is taking responsibility. My money has been stuck for a month, and I’m left with zero support and no refund.
I demand that Booking.com immediately investigate this issue, stop blaming the customer, and refund the full amount owed. This kind of experience is completely unacceptable, especially for travelers who rely on trusted platforms to manage their bookings honestly and transparently.
Although Pegasus has sent the ticket refund receipt, Booking still tells me that the refund has not been made by the airline. I have also sent the refund document to Booking, but they are not offering any solution and have been stalling me for over a month, still saying that the refund has not been made to us.
They haven't refunded my ticket for 2 months and keep stalling me. They end the chat without offering any solution. Has anyone been able to get a ticket refund? Where can I file a complaint against them?
