I booked a Pegasus Airlines ticket through Booking.com, and later canceled it via the Pegasus mobile app. At the time of cancellation, the app clearly showed that I would receive a full refund. However, nearly a month has passed, and I still haven’t received any refund.
When I contacted Pegasus, they told me that the refund was already sent to the third-party agency — Booking.com. But when I reached out to Booking.com’s live support, they repeatedly insisted no refund had been processed and demanded proof from me, as if it were my responsibility to track down a refund between two companies.
I’m caught in the middle of a frustrating loop between the airline and the booking platform, and no one is taking responsibility. My money has been stuck for a month, and I’m left with zero support and no refund.
I demand that Booking.com immediately investigate this issue, stop blaming the customer, and refund the full amount owed. This kind of experience is completely unacceptable, especially for travelers who rely on trusted platforms to manage their bookings honestly and transparently.
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