I booked a flight through Booking.com, and due to a glitch on their mobile site constantly refreshing itself, my flight was mistakenly booked for June 30 instead of the correct date, May 30. I had selected a Flexible Ticket specifically to avoid issues like this, thinking it would protect me in case of errors or last-minute changes.
However, when I contacted customer service, they told me a cash refund was impossible, and the best they could do was issue a voucher. A few hours later, another representative contradicted that and said even the voucher option wasn’t available. In the end, I lost $100 (₺) for a flight I never intended to book and couldn’t use.
Yes, you can reach customer service, but they keep bouncing you between departments, and no one actually resolves the problem. I’ve been a loyal customer for years, but this experience has completely shattered my trust in the platform.
I demand that Booking.com fully refund my money, acknowledge the technical issue on their mobile site, and stop misleading users about flexible ticket policies. If I can’t rely on the platform’s interface or support, I have no reason to use it again.
I made a hotel reservation through Booking.com, but just 10 minutes later, I found the exact same room on another site for €104 less. I immediately called Booking.com customer service to cancel my reservation and rebook at the lower price. They assured me that they could match the price and that the...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
I purchased a Transavia flight through Booking.com and explicitly added the "flexible option," for which I paid an extra fee. Despite this, they refused to change my flight date and outrageously claimed they never received the payment for flexibility! I've spoken to numerous agents through the Help ...
Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into. What’s worse...
I am absolutely furious with Booking.com! You might think checking prices on sites like theirs is a good idea, but you're better off dealing directly with hotels. I can assure you, when something goes wrong, they offer absolutely no help whatsoever. I've experienced it firsthand, and it's a nightmar...
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