Bolt charged me for a ghost ride, how can I get my money back?

Understanding what may have happened helps: sometimes the driver marks the ride as completed even though the user never got in the car, or the app mistakenly logs a ride due to a GPS or system error.

These situations should be corrected by support.

To guide you through getting your money back, follow these steps:
– Open the Bolt app → “Rides” → select the trip in question.
– Tap “Help” → “Report a problem.”
– Choose “I was charged for a ride I didn’t take” or “The driver never arrived.”
– Describe what happened (e.g., “I waited but the driver never showed up,” or “It was marked as completed even though I never got in”).
– Attach any relevant screenshots (location, trip status, charge).

❗ If the issue remains unresolved, you can file a complaint on Xolvie.

This can help ensure your consumer rights are respected and the issue is properly addressed.