On 17 March, a charge of 39.81 was taken from my card ending in 8982 for a transaction described simply as “Bolt”. I have never downloaded the Bolt app, never created an account, and have never used any Bolt services, so this is clearly an unauthorised transaction. After noticing the charge, I immediately contacted my bank, and they advised me to file a dispute for this payment. However, if I proceed with a full dispute, my current bank card will likely need to be deactivated, and I urgently need to use this card on 23 March. For this reason, I am reaching out directly to ask that you urgently investigate this charge, identify how my card was used without my authorisation, and cancel any account or service that may have been opened with my details. I request a full refund of the 39.81 that was taken without my consent, as well as written confirmation of the outcome of your investigation, so that I can avoid having my card cancelled and still be protected against any further unauthorised charges.
I requested a ride through Bolt to get to my school. The fare shown when I booked the trip was ₱69. When I arrived at my destination, I was charged the expected ₱69—but immediately afterward, I noticed an additional charge of ₱76. I checked my Bolt app, and it only shows the ₱69 trip as completed an...
Totally absurd experience with Bolt. Not used the app for a few months, I decided to schedule a quick ride to the airport. Halfway into the procedure, the app requested me to change my payment method. I did. About €18 was the amount indicated before confirming the ride; everything appeared to be in ...
On Friday, November 28, I attempted to order a taxi through the Yandex Go app and entered my card information. The fare was clearly shown as $3, and since no driver was found, I canceled the request. However, even though I never took the ride, the amount was still charged to my account. When I conta...
I downloaded the Moovit app because it advertised a 7-day free trial. I intended to test the service, but I was shocked to see that ₺167 was charged to my phone bill without my knowledge. I received no notification or warning about the charge, and there was no agreement or contract to authorize this...
Today, on 3 March 2026, at around 1:30 pm in Taif, Saudi Arabia, I requested a ride through the Bolt ride‑hailing app. The driver never arrived to pick me up, yet the trip was still marked as completed in the app, and I was charged for a ride that did not take place. For this incomplete ride, a tota...
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