Bolt charged me twice for the same ride, how can I fix this?

Duplicate charges are a common issue, but they should be corrected promptly.

Understanding what may have happened can help:
– The system might have processed the same payment twice due to a network or app error;
– One of the charges could be a pre-authorization that should be released within a few days;
– It may also be a pending transaction that your bank hasn’t yet reversed.

To resolve it:
– Open the Bolt app → “Rides” → select the affected trip.
– Tap “Help” → choose “I was charged twice” or “Payment error.”
– Attach screenshots showing both charges from your bank statement.
– Check with your bank if one of the charges is still “pending” or “on hold.”

❗ If the issue isn’t resolved after several attempts, 👉submit your case to Xolvie for further assistance and follow-up.