Xolvie Resolution Specialist June 04, 2025 4:24 pm
Explaining why this might happen helps: the driver may have marked the trip as started without you boarding, or an automatic cancellation fee may have been applied.
It could also be a system error or a bank hold.
To guide you step by step on how to file a complaint:
– Open the Bolt app → go to “Rides” → select the trip with the charge.
– Tap “Help” or “Report a problem.”
– Choose “I was charged without taking the ride” or “Incorrect charge.”
– Describe what happened and, if possible, attach a screenshot of the charge or from the app.
❗ If you don’t receive a response or the refund doesn’t come through, 👉file a complaint on Xolvie for external help and follow-up.
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