Today, on 3 March 2026, at around 1:30 pm in Taif, Saudi Arabia, I requested a ride through the Bolt ride‑hailing app. The driver never arrived to pick me up, yet the trip was still marked as completed in the app, and I was charged for a ride that did not take place. For this incomplete ride, a total of 16 SAR was taken, while the ride shown as completed by the driver appears to be 10 SAR, so I also do not understand where the remaining 6 SAR went. The trip ID for this ride is SA112623081928458. I tried to resolve the issue through your channels, but could not do so. I was unable to type and submit my complaint in the in‑app complaint box, and when I tried calling you, I could not reach any support. Since no service was actually provided and the driver did not arrive, I request a full refund of the charged amount and a clear correction of this trip in my account. I also ask that my case be reviewed so that similar issues do not happen again, and that your support can be properly reached from within the app.
On November 29, 2025, at around 21:43 in Ankara Sincan, I took a taxi ride via Yandex Go and encountered a major discrepancy between the fare shown in the app and the amount the driver charged me. Although the app displayed a fare of $18, the driver took $26 from me, and I had no choice but to pay i...
I requested a ride through Bolt to get to my school. The fare shown when I booked the trip was ₱69. When I arrived at my destination, I was charged the expected ₱69—but immediately afterward, I noticed an additional charge of ₱76. I checked my Bolt app, and it only shows the ₱69 trip as completed an...
On the morning of November 20, 2025, at 09:20 in Ankara, Yücetepe Mahallesi, Çankaya, I requested a ride through the Yandex Go app. The app first displayed a message saying “your car has arrived,” but there was no vehicle anywhere nearby. Then the screen suddenly changed, and it showed that the car ...
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap...
I used a Bolt ride-hailing service on 17 December 2025 at around 13:00 from Kolonnade Mall KFC in Pretoria. I entered the vehicle at the KFC pickup point, placed my power bank and Wi‑Fi router on the back seat, and then briefly got out of the car to wave to my brother so that he could see which vehi...
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