The Bolt driver canceled and I was still charged, how can I resolve this?

It’s completely reasonable to feel upset if the Bolt driver canceled the ride and you were still charged.

That frustration is valid—paying for a service that wasn’t provided should not be normalized.

Understanding what may have happened can help clarify the cause:
– The system may have registered that the driver waited the minimum time before canceling, triggering a cancellation fee;
– It could also be a system error or an automatic hold that was not released.

To guide you through the proper complaint process:
– Open the Bolt app → “Your rides” → select the affected trip.
– Tap “Help” → “Trip issues” → “I was unfairly charged a cancellation fee.”
– Explain that it was the driver who canceled and that you never boarded the vehicle. Attach screenshots if you have any.
– Check with your bank whether the charge is final or just a pending hold.

❗ If you don’t get a response or the refund, 👉submit your complaint on Xolvie for assistance and follow-up.