We scheduled a Bolt journey on May 22 since it seemed quick and simple, but midway through the driver stopped haphazardly to perform a personal errand—something we clearly never agreed to. Guess what? We waited there waiting while he vanished for some many minutes. For that period we still were charged. We were late and the excursion turned out costing extra. When I got Bolt support anticipating a clear refund, they admitted the driver took a diversion but refused to reimburse the whole money as the ride was "technically completed." In fact? Not good. Consumers should not be paying for personal errands run by drivers. I have asked multiple times, but still no appropriate answer. Think twice before using Bolt; they obviously lack your back.
Bolt charged €215 for a ride I never took. Out of nowhere, I got an email stating the driver charged me for a 2.5-hour ride—which is quite ridiculous for such a little distance. Not even made it inside the car! I emailed customer service via the app and reached out through it, but their reply disapp...
Totally absurd experience with Bolt. Not used the app for a few months, I decided to schedule a quick ride to the airport. Halfway into the procedure, the app requested me to change my payment method. I did. About €18 was the amount indicated before confirming the ride; everything appeared to be in ...
I requested a ride through Bolt to get to my school. The fare shown when I booked the trip was ₱69. When I arrived at my destination, I was charged the expected ₱69—but immediately afterward, I noticed an additional charge of ₱76. I checked my Bolt app, and it only shows the ₱69 trip as completed an...
Before I confirmed my ride on Yandex GO, the fare was clearly shown as ₺352. Just one minute before the trip ended, I checked again — the app still showed ₺350. But the moment the driver turned off the taximeter, he said the total was ₺455. How is this even possible? We didn’t travel an extra ₺103 ...
On Monday, April 7, I ordered a taxi through Yandex GO and experienced an incredibly frustrating and costly situation. I called six taxis, and although each one initially accepted, they soon called me to say they “accepted by mistake,” had other passengers, or were just about to go offline, and then...
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