Bolt showed one fare and then charged a different one, how can I report this?

Here’s what might have happened:
– There may have been changes to the route (e.g., detours, extra stops, unexpected traffic);
– The fare may have been listed as “estimated,” allowing for variations based on actual ride time;
– In some cases, it’s a billing error or a sync issue between the driver’s and rider’s app.

To report the issue clearly:
– Open the Bolt app → “Rides” → select the affected trip.
– Tap “Help” → choose “I was charged more than shown” or “Fare error.”
– Attach a screenshot of the price shown before confirming and explain that the route didn’t change.
– Check if the fare was marked as “estimated” or “fixed.”

You can also email:
✉️ [email protected] with the subject: “Fare discrepancy – ride on [date]”, including the ride number and screenshots.

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